How long will it take to receive my order?
Hello Petal is a young company and as such all our cushions are made to order. We hope to be able to hold stock in the future. Please allow between 2 – 4 weeks for delivery in the UK. For international orders please contact us for a delivery estimation.
How much is the postage?
We send our parcels via Parcelforce, Yodel or Royal Mail Special Delivery/Signed for. Shipping cost is £6.95 per delivery address. We reserve the right to invoice for additional shipping for selected addresses (for example Highlands and Islands). Please note delivery times by courier companies are within normal working hours, 9-5, Monday to Friday. If a Saturday delivery is required please email.
Do you ship internationally?
Yes we do! Although please note we do not include the cushion pad to save on shipping costs. If you would like this to be included please contact us
What is your return and refund policy?
All our items are handmade with great care and we hope you like them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused, within 14 days for a refund or exchange.
If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending. Please email if possible if you are returning any items so we know to expect them.
I have a question that hasn’t been answered?
Get in touch at email@example.com